Terms and conditions of the online store
The owner of Kylavaha online sore (hereinafter the online store) is Kothoi OÜ (registry code10896807), registered office at Linnuse Farm, Reastvere Village, Jõgeva Rural Municipality,Jõgeva County 48515.
1. The validity of the contract of sale, information on goods and prices
1.1. These terms and conditions of sale are valid for the purchase of goods in the online store.
1.2. The online store shall retain the right to make amendments in the terms and conditions of sale and sales prices and the aforementioned amendments shall be published on the Kylavaha website at www.kylavaha.ee.
1.3. The prices of the products sold have been marked next to the products. The delivery charges of the goods shall be added to the price. The prices of all products sold at the online store have been expressed in euros.
1.4. The charge for the delivery of the goods depends on the location of the buyer and the method of delivery. The charge for the delivery shall be displayed to the buyer when they place their order.
1.5. The information on goods has been disclosed in the online store right next to the products.
1.6. By accepting these terms and conditions the buyer shall confirm that they have read the terms and conditions and shall observe them.
2. Placing of an order
2.1. For ordering, the desired products need to be added to the shopping chart. In order to place the order, all required data fields need to be filled in and a desired method of delivery needs to be selected. Next, the amount of charge will be displayed on the screen and the buyer will be able to pay it through the following secure methods of payment:
· Links of Estonian banks: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Please note! When paying via a bank link, the buyer should always click on the “Back to the Merchant” button.
2.2. Payments are mediated by Maksekeskus AS. Payments shall be made outside the online store in a secure environment – payments via a bank link will be made in the secure environment of the respective bank and credit card payments in the secure environment ofMaksekeskus AS. The seller shall not have access to the bank information and credit card information of the buyer. The contract of sale shall enter into force upon the receipt of the payable amount on the bank account of the online store.
2.3.The owner of the online store is the controller of personal data and shall transfer the personal data required for payment transactions to the authorised processor, i.e.Maksekeskus AS.
2.4. If the seller is not able to deliver the goods ordered due to the fact that goods are out of stock or for any other valid reason, it shall notify the buyer thereof at its earliest convenience and shall return the payment made (including delivery charges) without any delay but no later than 14 days after the notification.
3.1. Goods shall be delivered in the territory of Estonia.
3.2. The buyer is welcome to choose between the following options: Omniva parcel machines, Smartpost parcel machines and DPD parcel machines.
3.3. The delivery charges of goods shall be borne by the buyer and the information on charges is available next to the methods of delivery.
3.3 In general, the deliveries will arrive to the point of destination defined by the buyer within 3 to 5 workdays from the entry into force of the contract of sale.
4. Right of withdrawal
4.1. The buyer has the right to withdraw from the contract of sale entered into at the online store within 14 days of the receipt of their order.
4.2. The right of withdrawal shall not apply to legal persons.
4.3. The customer has the right to withdraw from the contract of sale entered into at the online store within fourteen (14) days of the receipt of their order only in case the product is intact. For the cancellation of their order, the buyer should send a respective e-mail to email@example.com.
4.4. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
4.5. The buyer shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
4.6. The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
4.7. Upon receiving the returned goods, the online store shall return to the buyer immediately, but no later than after 14 days, all of the payments received from the buyer based on the contract.
4.8. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
4.9. If the buyer has expressly chosen a different method of delivery than the cheapest usual method of delivery offered by the online store, the store is not obliged to compensate the cost exceeding the usual charge for delivery.
4.10. The online store has the right to withdraw from the sale transaction and demand that the goods be returned by the buyer if the price of the goods marked at the online store is significantly lower than the market price of the goods due to an error.
5. Right of submission of complaints
5.1. The online store is responsible for the non-compliance of goods sold to a buyer with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of the delivery of the goods to the buyer. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
5.2. The buyer has the right to turn to the online store within two months of the occurrence of a defect by sending an e-mail to firstname.lastname@example.org.
5.3. The online store is not liable for any defects arising after the delivery of the goods to buyer.
5.4. If goods bought from the online store have defects for which the online store is responsible, the online store shall replace the defective goods. If the goods cannot be replaced, the online store shall return to the buyer all payments arisen from the contract of sale.
5.5. The online store shall respond to customer´s complaint in written form or in a form that enables written reproduction within 15 days.
6. Direct marketing and the processing of personal data
6.1. The online store only uses the personal data entered by the buyer for processing their order and for sending goods to the buyer. The online store transfers personal data to the transport service provider for the delivery of goods.
6.2. The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
6.3. The buyer has the right to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
7. Settlement of disputes
7.1. Should the buyer have any complaints to the online store, they should e-mail them email@example.com.
7.2. If the buyer and the online store are not able to settle the dispute by agreement, the buyer may contact the Consumer Dispute Committee. Buyers can read the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between the buyer and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the buyer.